Privacy Policy

Last updated: 30.11.2025

This Privacy Policy explains how ausinluck-casino.com (“AusInLuck Casino”, “we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you use our online gambling services, including our website ausinluck-casino.com (the “Website”) and related services (collectively, the “Services”).

AusInLuck Casino acts as a data controller in respect of the personal data we process about you. This means we determine the purposes and means of processing your personal data.

We are legally required to process certain information to:

Provide and operate our gambling and betting services;
Comply with anti-money laundering and counter-terrorism financing (AML/CTF) laws and other applicable gambling regulations in Australia and, where relevant, the European Union (GDPR) and other jurisdictions.

By registering an account, accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and that you consent to the processing of your personal data in accordance with it, where such consent is required by law. In some cases, we may rely on other legal bases (such as legal obligations, contract performance, or our legitimate interests) as explained below.

If you have any questions about this Privacy Policy or how we process your data, you can contact us at: [email protected]

Information We Collect

We collect and process different categories of personal data in order to provide our Services and comply with legal and regulatory requirements.

Identification and Contact Details

Full name
Date of birth and age verification data
Residential address and country of residence
Email address
Telephone number
Username and password
Account and customer ID numbers

Account and Transaction Information

Account registration details and account status
Deposit and withdrawal history
Betting and gaming history, including games played, stakes, winnings and losses
Payment details (e.g., partially masked card numbers, payment method, transaction identifiers) processed through secure payment providers
Loyalty, VIP and bonus information

Verification and KYC Documentation

To comply with AML/CTF and gambling regulations, we may request:

Copies of identification documents (e.g., passport, national ID card, driver’s licence)
Proof of address (e.g., utility bill, bank statement)
Proof of source of funds/source of wealth when required
Documentation or data obtained from KYC/AML service providers and credit/reference agencies (where permitted by law)

Technical and Usage Data

When you use the Website and Services, we automatically collect:

IP address and approximate location based on IP
Device information (device type, operating system, browser type and version, language settings)
Login logs and session information
Time and date of visits, pages viewed, clickstream data
Referring URLs and traffic sources
Technical error logs and diagnostic information

Communication and Correspondence

Records of emails, live chat and in-service messaging with our customer support
Records of marketing communications sent to you and your communication preferences
Notes of calls with our staff (and recordings where legally permitted and notified)

Responsible Gambling and Risk Data

Self-exclusion records or cooling-off periods
Deposit, loss or session limits you set
Behavioral analysis data for responsible gambling and risk monitoring (e.g., patterns of play indicative of harm or fraud)

How We Use Your Information

We process your personal information for the following purposes and legal bases:

To Provide and Manage the Services

Creating, verifying and managing your player account
Processing deposits, withdrawals and bets
Providing access to games, tournaments and promotions
Administering loyalty and bonus schemes

Legal basis: Performance of a contract; compliance with legal obligations; legitimate interests (e.g., improving our services).

Compliance with Legal and Regulatory Obligations

Verifying your identity and age (KYC checks)
Conducting ongoing AML/CTF monitoring and source-of-funds checks
Complying with gambling licensing conditions in relevant jurisdictions
Fulfilling record-keeping, reporting and audit requirements

Legal basis: Compliance with legal obligations.

Risk Management, Fraud Prevention & Security

Detecting and preventing fraud, money laundering, bonus abuse and other prohibited activities
Authenticating your identity and preventing unauthorised access to your account
Monitoring technical and security logs to maintain system integrity

Legal basis: Legitimate interests (ensuring the security and integrity of our Services); compliance with legal obligations.

Responsible Gambling

Monitoring player behaviour to identify signs of problematic gambling
Implementing self-exclusion or account restrictions where requested or required
Providing tools and information to support responsible gambling

Legal basis: Compliance with legal obligations; legitimate interests; protection of vital interests in some cases.

Customer Support & Service Improvements

Responding to your questions and support requests
Processing complaints and disputes
Analyzing usage patterns to improve our Website, games and user experience
Conducting internal reporting, analytics and statistics (where possible, in pseudonymised or aggregated form)

Legal basis: Performance of a contract; legitimate interests.

Marketing and Personalisation (Where Permitted)

Sending you promotional offers, bonuses and newsletters based on your preferences
Personalising content, games and offers relevant to your profile and activity

Legal basis: Your consent (where required); legitimate interests (for certain direct marketing to existing customers, subject to applicable law).

Marketing Communication

We may use your contact details (such as email address or phone number) to send you:

Information about new games, promotions and special offers
Loyalty and VIP programme updates
News about service changes or enhancements

You have full control over your marketing preferences:

You can opt-out of email marketing at any time by clicking the unsubscribe link in our emails.
You can also update your preferences or withdraw consent by contacting [email protected] or via the account settings where available.

Opting out of marketing will not affect transactional or service-related communications (e.g., account notifications, changes to our terms, security alerts).

Obtaining Personal Information

We obtain personal data through several channels:

Directly From You

When you register an account or update your profile
When you use our Services, place bets or make payments
When you communicate with us via email, chat or other channels
When you participate in promotions, surveys or competitions

From Third-Party Providers

Where lawful and necessary, we may receive data from:

Identity verification and KYC/AML service providers
Payment service providers and banks
Credit reference and fraud prevention agencies (where applicable)
Game providers and platform partners
Marketing affiliates and acquisition partners

Automatically Through Your Use of the Services

Through cookies, web beacons and similar technologies on our Website (see “Cookie Policy” below)

Data Recipients

Within our corporate group and operations, your personal data may be accessed only by authorised personnel on a need-to-know basis, including:

Customer support and account management teams
Payments and finance teams
Risk, fraud, AML/CTF and compliance personnel
IT, security and technical operations teams
Marketing and CRM teams (subject to your marketing preferences)
Management and internal audit functions

All employees and contractors with access to personal data are bound by confidentiality obligations and receive appropriate data protection training.

Releasing Data to Third Parties

We may share your data with third parties in the following circumstances, always on a lawful basis and subject to appropriate safeguards:

Service Providers and Business Partners

Payment processors and banks for deposits, withdrawals and transaction processing
Game and software providers to enable access to games and platforms
KYC/AML and identity verification providers
IT, hosting, cloud and security providers
Email/SMS and marketing service providers (for sending communications according to your preferences)

These third parties act as processors or joint controllers and are contractually required to process data only in accordance with our instructions and applicable laws.

Legal and Regulatory Authorities

We may disclose personal data where required to:

Gambling regulators and licensing authorities
AML/CTF and law-enforcement agencies
Tax authorities or other governmental bodies
Courts, tribunals or legal advisors in connection with legal proceedings or claims

Corporate Transactions

In the event of a merger, acquisition, reorganisation, sale of assets or similar corporate transaction, your data may be transferred to the relevant acquiring or successor entity, subject to appropriate confidentiality and data protection safeguards.

We do not sell your personal data to third parties for their independent marketing purposes.

Where data is transferred outside the European Economic Area (EEA), we will implement appropriate safeguards (such as the EU Standard Contractual Clauses or equivalent protections) as required by the GDPR.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this Policy or as required by law.

In line with AML/CTF and gambling regulations, we typically retain key customer and transactional records for at least 5 years after the end of the business relationship (e.g., after account closure or your last transaction).
Certain data may be retained longer where required for ongoing legal claims, regulatory investigations or dispute resolution.

After the mandatory retention period:

We will delete or anonymise your personal data where it is no longer needed; and
You have the right to request erasure of your personal data, subject to any remaining legal obligations that require us to retain specific records.

Security of Your Data

We take the security of your information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, misuse or alteration, including:

Secure user authentication with unique IDs and passwords
Encryption of data in transit (e.g., TLS/SSL) and, where applicable, at rest
Firewalls, intrusion detection and other network security controls
Strict access controls and role-based permissions for staff
Regular security monitoring, logging and vulnerability assessments
Secure data backup and disaster recovery procedures
Staff training on data protection, confidentiality and security best practices

While we strive to use commercially reasonable means to protect your personal data, no method of transmission or storage is completely secure. You are responsible for keeping your login credentials confidential and for notifying us promptly if you suspect any unauthorised activity on your account.

Your Rights & Contacting Us

Depending on your location and applicable law (including the GDPR for EU/EEA users), you may have the following rights in relation to your personal data:

Right of access – to obtain confirmation whether we process your data and receive a copy of the data.
Right to rectification – to have inaccurate or incomplete data corrected.
Right to erasure – to request deletion of your data in certain circumstances (for example, after expiry of legal retention periods).
Right to restriction of processing – to request that we limit the processing of your data in specific situations.
Right to data portability – to receive your data in a structured, commonly used, machine-readable format and transmit it to another controller where technically feasible.
Right to object – to object to certain processing activities based on our legitimate interests, including direct marketing.
Right to withdraw consent – where processing is based on your consent, you may withdraw it at any time (without affecting the lawfulness of prior processing).

To exercise any of these rights or for any privacy-related query, please contact:

Email: [email protected]

When contacting us, we may need to verify your identity before fulfilling your request.

You also have the right to lodge a complaint with your local data protection supervisory authority if you believe your data protection rights have been infringed. In the EU, this is typically the authority in your place of residence or work. In Australia, you may contact the Office of the Australian Information Commissioner (OAIC).

Our Website uses cookies and similar technologies to provide, protect and improve our Services.

What Are Cookies?

Cookies are small text files placed on your device when you visit our Website. They help us recognise your device, remember your preferences and understand how you use our Services.

Types of Cookies We Use

Essential (Strictly Necessary) Cookies

Required for the operation of the Website and core functions (e.g., login, account management, secure areas).
Without these cookies, the Services you have requested cannot be provided.

Functional Cookies

Remember your preferences (such as language, region, settings)
Enhance your user experience and allow us to personalise certain features.

Performance and Analytics Cookies

Collect anonymous or pseudonymised information about how visitors use the Website (e.g., pages visited, errors encountered).
Help us improve the performance and design of our Services.

Advertising and Targeting Cookies

Used (by us or our partners) to deliver relevant ads and track the effectiveness of marketing campaigns.
May be set by third-party advertising networks or affiliates.

Managing Cookies

You can control and manage cookies in several ways:

Through your browser settings, allowing you to block or delete cookies.
Through Website tools or consent banners (where implemented) letting you choose which categories of cookies to allow or reject.

Please note that blocking certain cookies, particularly essential or functional cookies, may affect your ability to use some features of the Website.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, regulatory guidance or our processing practices.

Any material changes will be posted on this page with an updated “Last updated” date.
In some cases, we may notify you directly (e.g., by email or on-site notice), especially where required by law.

Your continued use of the Website and Services after any changes become effective will constitute your acceptance of the revised Privacy Policy.

For any questions, clarification or requests regarding this Privacy Policy, please contact: [email protected].