Responsible Gaming Policy – ausinluck-casino.com

General Introduction

ausinluck-casino.com is committed to providing a safe, fair, and enjoyable online entertainment environment. Gambling should always be viewed as a form of leisure and entertainment only, not as a way to make money.

• Gambling is not a source of income.
• Gambling is not a way to solve financial problems or repay debts.

While many players enjoy gambling responsibly, we recognise that for some individuals, gambling can become problematic and may lead to financial, emotional, or social harm. We take our responsibility seriously and provide tools, information, and support to help you stay in control.

If at any time you feel that your gambling is no longer fun, is causing you stress, or is impacting your daily life, we strongly encourage you to use our responsible gaming tools and seek professional support.

Staying in Control of Your Gambling

To help you maintain control, we encourage you to consider the following principles:

• Only gamble with money you can afford to lose.
• Set clear limits on time and money before you start playing.
• Never gamble when you are tired, under the influence of alcohol or drugs, or feeling distressed.
• Do not chase losses – lost money cannot be “won back” by continued gambling.
• Keep track of your play and review your account history regularly.
• Balance gambling with other hobbies and responsibilities.

If these principles are hard for you to follow, you may be at risk of developing gambling-related harm and should consider using our limit tools or self-exclusion options.

Personal Limits Feature

To support responsible play, ausinluck-casino.com offers a comprehensive Personal Limits system, accessible through your user account.

You can set and manage the following limits directly in the “Personal Limits” section:

• Deposit Limits
• Loss Limits
• Wager (Bet) Limits
• Cooling-Off Limits
• Self-Exclusion Limits

These limits allow you to manage your gambling activity according to your personal circumstances and risk tolerance.

Changing Your Limits: Decreases vs Increases

To protect you from impulsive decisions:

• Decreasing a limit (e.g., lowering your deposit limit) will take effect immediately.
• This ensures you can instantly tighten your control when you feel it is necessary.
• Increasing a limit (e.g., raising your deposit limit) will be subject to a cooling-off period before it takes effect.
• This delay is designed to prevent rash, emotion-driven choices and to give you time to reconsider.

You will be able to view your current limits and any pending changes within your account. For assistance in setting or modifying limits, you may contact [email protected].

Types of Limits

Deposit Limit

A Deposit Limit allows you to control the maximum amount of money you can deposit into your ausinluck-casino.com account over a defined period.

You can set deposit limits on:

• Daily basis
• Weekly basis
• Monthly basis

Once your chosen limit is reached within the selected timeframe, you will not be able to deposit any more funds until the period resets.

Key points:

• Deposit limits can help you plan your entertainment budget in advance.
• Decreases take effect immediately; increases are delayed and confirmed only after a cooling-off period.
• You can set different amounts for daily, weekly, and monthly limits, but your actual ability to deposit will always be governed by the lowest remaining allowance among these limits.

Loss Limit

A Loss Limit helps you control the maximum amount of money you can lose over a given period.

Loss is calculated based on your net position from the initial deposit and does not include your winnings as “extra funds” to be lost. This is to prevent the misconception that you can safely lose more just because you have previously won.

You can set loss limits on:

• Daily basis
• Weekly basis
• Monthly basis

How it works:

• Loss = (Total Deposits for the period) – (Total Withdrawals and Current Balance for the period)
• Once your loss reaches the set limit, you will not be able to continue playing for real money until the relevant period resets or unless you reduce your limit (which takes immediate effect).

This type of limit is particularly useful if you find yourself tempted to chase losses or gamble more after a losing session.

Wager (Bet) Limit

A Wager Limit (also referred to as a Bet Limit) restricts the total amount of money you can stake (wager) over a given period, regardless of wins or losses.

You can set wager limits on:

• Daily basis
• Weekly basis
• Monthly basis

How it works:

• Every real-money bet placed counts towards your wager total.
• Once your wagering reaches the set limit, you will not be able to place further real-money bets until the period resets.

This tool is useful if you wish to:

• Limit the intensity of your gambling sessions.
• Control how much action (volume of bets) you engage in, not just how much you deposit or lose.

Cooling-Off Limit (Short-Term Breaks)

A Cooling-Off Limit allows you to take a temporary break from gambling without permanently closing your account.

You can set a cooling-off period for:

• 1 day
• 1 week
• 1 month
• Up to 6 months

During a cooling-off period:

• You will not be able to deposit funds.
• You will not be able to place any real-money bets.
• You will not receive marketing communications related to bonuses or promotions from ausinluck-casino.com (subject to standard processing times and legal obligations).
• You can still log in to access your account balance, view your history, and request withdrawals.

Once the selected cooling-off period expires, your account will automatically be reinstated for normal play, unless you choose to extend your break or move to self-exclusion.

Self-Exclusion Limit (Formal Account Disabling)

A Self-Exclusion Limit is a stronger, formal measure designed for players who recognise that they are experiencing gambling-related problems and need to stop gambling for a longer period.

You may choose self-exclusion for a specific period, such as:

• 6 months
• 12 months
• 2 years or more, depending on the options available in your account

During a self-exclusion period:

• Your account will be disabled for gambling activity.
• You will not be able to log in and deposit, wager, or receive bonuses.
• We will take reasonable steps to stop sending you promotional communications.
• You may contact us to arrange withdrawals of any remaining eligible funds in your account, subject to standard verification and regulatory requirements.

Self-exclusion is a serious step and should be considered if:

• You feel you have lost control over your gambling.
• Gambling is causing financial difficulties, relationship problems, or emotional distress.
• You have tried setting other limits but still find it difficult to gamble responsibly.

Self-Exclusion by Request

If you prefer to have our team handle your self-exclusion or account blocking personally, you can request it directly.

How to Request Manual Self-Exclusion

You can contact our support team at [email protected] and request:

• Definite self-exclusion for a specific period (e.g., 6 months, 12 months, or more).
• Indefinite self-exclusion if you wish to block access until you make a conscious, future request to review your status (where permitted by applicable law).

In your email, please include:

• Your full name
• Your registered email address and username (if applicable)
• A clear statement that you wish to self-exclude
• The duration of self-exclusion you are requesting

Upon receiving your request:

• We will confirm your identity following our Know Your Customer (KYC) procedures.
• Once confirmed, we will block your account for the specified period and send you a confirmation.
• You will not be able to access your account for gambling until the exclusion ends (and, for indefinite exclusions, until reviewed in line with our policies and legal requirements).

Handling of Remaining Funds

If your account has a positive real-money balance at the time of self-exclusion:

• We will inform you of the available balance.
• You may request a withdrawal of remaining eligible funds, subject to completed KYC checks, applicable verification processes, and regulatory obligations.
• Bonuses and associated winnings may be treated in accordance with our bonus terms and conditions.

Self-exclusion does not relieve you of any existing financial obligations or debts you may have elsewhere.

External Help & Support

If you are worried about your own gambling or that of someone close to you, we strongly recommend seeking independent professional assistance in addition to using our tools.

The following organisations offer confidential advice, support, and counselling for gambling-related issues (many are available online, by phone, or via live chat):

• Gambling Help Online (Australia) – National online support service Website: https://www.gamblinghelponline.org.au
• Lifeline Australia – Crisis support and suicide prevention Website: https://www.lifeline.org.au
• Gamblers Anonymous – Peer support groups for people with gambling problems Website: https://www.gamblersanonymous.org
• Gambling Therapy – Global online support service for people affected by problem gambling Website: https://www.gamblingtherapy.org
• GamCare – Information, advice, and support for problem gambling (primarily UK-based but with useful resources) Website: https://www.gamcare.org.uk

These services are independent from ausinluck-casino.com and can provide objective, confidential help.

If you need assistance in understanding or accessing these options, you can also email us at [email protected].

Protection of Minors

ausinluck-casino.com strictly prohibits access to our services by anyone under 18 years of age (or the higher minimum legal gambling age in a particular Australian state or territory, where applicable).

Age Verification (KYC)

To prevent underage gambling, we implement Know Your Customer (KYC) and identity verification procedures, which may include:

• Verifying your date of birth and legal name
• Requesting official identification documents (e.g., passport, driver’s licence, national ID)
• Verifying your address and other relevant details with independent data sources

If we suspect that an account may belong to a minor or that false information has been provided:

• We will suspend the account while the matter is investigated.
• We may request additional documentation.
• If underage gambling is confirmed, the account will be closed and all associated activity may be cancelled in accordance with applicable laws and our terms and conditions.

Guidance for Parents and Guardians

We strongly encourage parents and guardians to be proactive in preventing underage access to online gambling sites:

• Do not share your login details or banking information with minors.
• Log out of your gambling account when not in use.
• Use strong, unique passwords for your accounts and devices.
• Educate children and teenagers about the risks of gambling and why it is restricted to adults.

You can also use internet filtering and blocking software to restrict access to gambling sites on shared devices, such as:

• Net Nanny – https://www.netnanny.com
• CyberPatrol – (Note: product availability may vary over time)
• Other reputable parental control tools, available for computers, tablets, and smartphones.

Contact Us

ausinluck-casino.com is committed to promoting responsible gaming and complying with applicable laws and regulations in Australia.

If you:

• Need help setting up or changing your personal limits
• Wish to request a cooling-off period or self-exclusion
• Are concerned about your gambling or someone else’s
• Have questions about our responsible gaming measures

Please contact us at [email protected].

We encourage all players to use the tools available and to seek professional support whenever gambling stops being a source of entertainment and starts causing concern.